PREAMBLE

This translation is provided for information only. In the event of any discrepancy, only the French version is legally binding.
These terms and conditions govern the contractual relationship relating to the sale of individual stays between Julien Lacombe EI, hereinafter referred to as “the owner”, and his customers, in the furnished tourist accommodation studio named “L’écrin sous les chênes”.

They apply to any booking made on or after 1 October 2026. Bookings made before that date remain governed by the terms and conditions in force on the day of booking: terms and conditions applicable from 1 October 2024 to 30 September 2026, terms and conditions prior to 1 October 2024.
They govern all the steps required to make the booking and pay for stays, and govern all subsequent dealings between the contracting parties.

DEFINITIONS

• “OWNER” means Julien LACOMBE, EI, residing at 17 chemin du solarium 33170 GRADIGNAN – SIRET 53353124000026
• “WEBSITE” means the website ecrinsousleschenes.com, published by the OWNER
• “L’ECRIN SOUS LES CHÊNES” means the furnished tourist accommodation studio located at 17 chemin du Solarium in Gradignan, let by the OWNER
• “STAYS” means the offer to rent L’ECRIN SOUS LES CHENES for a chosen period, together, where applicable, with additional services, whether free of charge or paid for.
• “CUSTOMER” means any person booking a STAY and/or any services offered by the OWNER on the WEBSITE, by email or directly with the OWNER.

The CUSTOMER acknowledges having the capacity to enter into a contract, that is to say, in particular, being of legal age and not being subject to a protective measure or, failing that, having the authorisation of their guardian or curator if they lack legal capacity.

ENTIRE AGREEMENT

These general terms and conditions set out all of the parties’ obligations. Accordingly, the CUSTOMER is deemed to accept them without reservation, in accordance with the provisions of Article 1126 of the French Civil Code.

These general terms and conditions for the rental and booking of stays at L’ECRIN SOUS LES CHÊNES apply to the exclusion of all other terms and conditions.

They are available on the website ecrinsousleschenes.com and shall prevail, where applicable, over any other version or any other conflicting document.

The OWNER and the CUSTOMER agree that these general terms and conditions exclusively govern their relationship. The OWNER reserves the right to amend his general terms and conditions from time to time. They shall apply as soon as they are published online.

Should a rental or stay booking condition be missing, it shall be deemed to be governed by the practices in force in the furnished tourist accommodation rental sector in France.

PURPOSE

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the rental of the furnished tourist accommodation L’ECRIN SOUS LES CHENES through the website ecrinsousleschenes.com, as well as by telephone and by email directly with the OWNER.

PRE-CONTRACTUAL INFORMATION

The CUSTOMER acknowledges having been provided, prior to booking, with these general terms and conditions of sale, rental and stays, and with all the information listed in Article L. 111-1 of the French Consumer Code.

The customer has access to all the information online and may also obtain any further details about the services offered at L’ECRIN SOUS LES CHENES by telephone on +33 6 77 31 03 58, in French, English and Spanish, Monday to Friday from 9 am to 7 pm (hours subject to change).

SERVICES AND PRICES

The description, minimum rental periods and rates vary according to the season; they can be viewed on the WEBSITE by entering the desired dates of stay.

Price – Services included in the price

The rental price at L’ECRIN SOUS LES CHENES includes the rental of the accommodation, according to the number of people (subject to capacity), utilities (water, gas, electricity) and one vehicle parked in the car park. For safety reasons, the number of people arriving for a stay may not exceed the capacity of the accommodation, namely 2 people. The OWNER reserves the right to refuse access to the accommodation to any person in excess of the stated capacity.

This package includes the provision of bed linen and towels and the end-of-stay cleaning (except in the cases specified below).

CHECK-IN AND CHECK-OUT

L’ECRIN SOUS LES CHENES is available from 4 pm on the day of arrival and must be vacated before 11 am on the day of departure. The CUSTOMER’s approximate arrival time must be communicated to the OWNER before noon on the day of arrival at the latest.

SELF CHECK-IN

In the event of late arrival or if the OWNER is absent, the OWNER will give the CUSTOMER instructions for entering L’ECRIN SOUS LES CHÊNES. Contact must then be made with the OWNER the following morning.

ASSIGNMENT, SUBLETTING

Every rental is made in the name of a specific person; it may not be assigned or sublet without the prior consent of the OWNER.

PRICE CHANGES

Rates are dynamic and may change as the season progresses. The OWNER may under no circumstances be held liable for a difference in cost between two stays booked for similar periods.

The rates shown are in euros, inclusive of VAT at the rate in force on the date the STAY is booked. The total price of the STAY includes the rental price of L’ECRIN SOUS LES CHENES, the provision of bed linen and towels, the additional services selected, and the tourist taxes applicable in the municipality. This total price is shown before the CUSTOMER validates the booking of their STAY, whether the booking is made on the WEBSITE or through another booking channel. Any change or amendment to the rate, as well as any change in the taxes applicable to the stay, as at the invoicing date, may be passed on in the price of the stay

TOURIST TAX

The tourist tax, collected on behalf of the municipality, is not included in our nightly rates: it is added to the price of the STAY and appears on a separate line of the price breakdown, before the booking is confirmed. Its amount is set per adult and per night, according to the scale in force in the municipality; it may be changed during the year.

PROMOTIONS

Promotional offers are subject to certain conditions, in particular availability. Furthermore, price reductions and promotional offers cannot be combined with one another unless otherwise stated, and are not retroactive.

On such occasions, customers may have paid different prices for the same stay. Customers who paid the higher price may under no circumstances claim a refund of the difference between the price they paid and the promotional price.

BOOKING AND PAYMENT

1) BOOKING CONDITIONS

The customer may book online, by telephone or by email, subject to the availability of L’ECRIN SOUS LES CHENES shown on the website ecrinsousleschenes.com.

No payment is requested at the time of booking. The total amount of the STAY must be paid no later than 4 days before the start of the STAY, in the manner set out in the “Payment methods” article.

The OWNER draws the CUSTOMER’s attention to the fact that, whichever channel is chosen, the booking only takes effect once the OWNER has sent the written booking confirmation by email (and, on request, by post). It remains subject to full payment of the STAY within the time limit set out above.

This written booking confirmation contains the details of the booking made by the CUSTOMER and all the information relating to their STAY.

2) SPECIAL CONDITIONS FOR BOOKING ON THE WEBSITE

For bookings made on the WEBSITE, in order for the booking to be validated, the CUSTOMER must, after having read them, accept these General Terms and Conditions by clicking where indicated, and then confirm the booking by clicking on the link sent to them by email, within the time limit stated in that email. If the booking is not confirmed within that time limit, the booking request is cancelled and the dates are released.

Following the booking, the CUSTOMER will receive a confirmation by email containing the details of their STAY (services included, dates and duration, price and payment terms).

Electronic signature applicable to online sales

Online acceptance of these General Terms and Conditions and confirmation of the booking via the link received by email shall constitute proof of the CUSTOMER’s agreement:

• the sums due under the booking being payable on the scheduled due dates,
• signature and express acceptance of all the transactions carried out.

In the event of fraudulent use of the bank card, the purchaser is invited to contact us directly on +33 6 77 31 03 58 as soon as such use is discovered.

3) RIGHT OF WITHDRAWAL

In accordance with Article L. 221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period. The CUSTOMER therefore has no withdrawal period after booking. They may, however, cancel their STAY under the conditions set out in the “Cancellation by the customer” article.

4) PAYMENT METHODS

Payment in full for the STAY must reach the OWNER no later than 4 days before the start of the STAY.

A payment request is sent to the CUSTOMER by email 10 days before the start of the STAY, or as soon as the booking is confirmed if it is confirmed less than 10 days before the start of the STAY. It contains a link to a secure payment page, on which the CUSTOMER pays by bank card. The CUSTOMER confirms that they are the holder of the bank card used. The OWNER has no knowledge of the card details and does not store them.

The CUSTOMER may also pay for all or part of the STAY with Chèques-Vacances (French holiday vouchers; Classic or Connect), by informing the OWNER before the due date. Chèques-Vacances Classic must be received at the OWNER’s address no later than 4 days before the start of the STAY; payment by Chèque-Vacances Connect is made via a link sent by the OWNER. Any remaining balance is paid by bank card.

Bookings made by telephone or by email are paid for under the same conditions.

If full payment has not been received 4 days before the start of the STAY, the OWNER may cancel the booking and make L’ECRIN SOUS LES CHENES available for rental again. The CUSTOMER is informed of this by email. This cancellation entails no fee for the CUSTOMER; any sums already paid are refunded to them within 7 days.

RULES APPLICABLE TO THE RENTAL

VEHICLE PARKING

Two parking spaces are available inside the property, one opposite the front door of L’ECRIN SOUS LES CHENES and the other alongside the adjacent workshop; they are shown in the welcome booklet provided in L’ECRIN SOUS LES CHENES. These spaces may only be used by light vehicles. Caravans, motorhomes, lorries and heavy goods vehicles may not be parked inside the property. The use of any other space inside the property is prohibited. The CUSTOMER may also park outside the property, in the street. Vehicle trailers (motorcycle, car, boat) may only be parked inside the property with the OWNER’s consent.

RESTRICTIONS ON USE OF THE PROPERTY

The rental of L’ECRIN SOUS LES CHENES is limited to the apartment. The common areas of the property are used only for access to the accommodation and to the parking. Use of the garden, the swimming pool and any other part of the property is not included in the STAY and is reserved for the OWNER.

MINORS

Minors not accompanied by a parent are not accepted at L’ECRIN SOUS LES CHENES.

ANIMALS

Animals are not allowed at L’ECRIN SOUS LES CHENES.

The OWNER may, however, grant an exception for a small dog at the CUSTOMER’s request, made before the start of the STAY. In that case, any damage caused by the animal to L’ECRIN SOUS LES CHENES or to the rest of the property will be charged to the customer. The animal may not be left to roam freely or be walked in the OWNER’s garden.

HOUSE RULES

To help all our customers’ stays run smoothly, house rules are set out in the welcome booklet available in L’ECRIN SOUS LES CHENES. CUSTOMERS are asked to read and comply with them. In the event of a clear breach of these rules, the OWNER may impose sanctions, up to and including termination of the contract. In particular, we draw CUSTOMERS’ attention to the fact that noise outdoors is prohibited between 10 pm and 8 am.

MODIFICATION/CANCELLATION OF STAY

CANCELLATION BY THE CUSTOMER

A booking may be cancelled free of charge up to 4 days before the start of the STAY. The CUSTOMER may cancel online, where the WEBSITE offers this option (from their customer account or from the cancellation link included in the emails relating to their booking), or by notifying the OWNER by telephone or by email, no later than 4 days before the start of the STAY. The date and time of the online cancellation, of the actual sending of the email or, if the OWNER does not answer, of the voice message left on his voicemail shall serve as proof. The sums already paid by the CUSTOMER are then refunded to them in full within 7 days. If the cancellation occurs after this deadline, or in the event of a no-show, a cancellation fee equal to the price of the first two nights, excluding tourist tax, shall apply; if the STAY has already been paid for, the surplus is refunded to the CUSTOMER within 7 days.

MODIFICATION BY THE CUSTOMER

The CUSTOMER may reschedule their STAY once, subject to availability, by notifying the owner by telephone or by email no later than 4 days before the start of the STAY (if the OWNER does not answer, the date of the voice message left on his voicemail, or of the actual sending of the email, shall serve as proof). The new STAY must take place no later than one year after the start of the original STAY. If the amount of the new STAY is higher than that of the original STAY, the CUSTOMER must pay the difference. Otherwise, the price difference will not be refunded.

MODIFICATION/CANCELLATION BY THE OWNER (EXCLUDING CASES OF FORCE MAJEURE)

In the event of cancellation before the CUSTOMER has left their place of residence for L’ECRIN SOUS LES CHENES, the sums paid by the CUSTOMER will be refunded in full by the OWNER after notification of the cancellation by email or by letter with acknowledgement of receipt, and under the conditions referred to in Article L 214-1 of the French Consumer Code.

In the event of cancellation after the CUSTOMER has left their place of residence for L’ECRIN SOUS LES CHENES, the OWNER undertakes to offer the CUSTOMERS an equivalent STAY, bearing any additional cost where applicable, and, if the services accepted by the CUSTOMER are of lower quality, the OWNER will refund the difference to them.

LATE ARRIVAL, EARLY DEPARTURE

If the CUSTOMER has not sent a message, by any means, stating that they have had to postpone their arrival date, L’ECRIN SOUS LES CHENES becomes available 24 hours after the scheduled arrival date of the STAY, and any refund will be made as specified in the pricing conditions of the STAY.

No reduction will be granted in the event of early departure.

SECURITY DEPOSIT

On arrival at L’ECRIN SOUS LES CHENES, a security deposit of €300 will be required, in the form of a cheque that will not be cashed. The cheque will be returned (or destroyed by the OWNER with the CUSTOMER’s agreement) at the end of the stay, after the check-out inspection.

If any sums are owed by the CUSTOMER, the security deposit may be used by the OWNER to cover:

• cleaning fees if the accommodation is returned in a condition deemed filthy, with the kitchen not tidied or the dishes not washed, or if animals not previously accepted by the OWNER have been present (up to a limit of €120).
• the cost of removing smoke pollution from the accommodation if the CUSTOMER has smoked inside (up to a limit of €120).
• The costs relating to damage caused by the CUSTOMER to L’ECRIN SOUS LES CHENES,
• the costs relating to damage caused by the CUSTOMER to the borrowed bicycle(s) (up to a limit of €150 per bicycle).
• All sums owed by the CUSTOMER for additional services used on site and not paid for by the CUSTOMER at the time of departure (transport services, laundry, items taken from the “mini-bar”, etc.),
• The costs relating to the loss of the keys or gate remote control handed to the CUSTOMER on arrival (up to a limit of 60 euros)

Where increased cleaning fees, key replacement costs or costs relating to damage caused by the CUSTOMER to L’ECRIN SOUS LES CHENES are deducted, the OWNER issues a corresponding invoice.

PAYMENT AT THE END OF THE STAY FOR ON-SITE EXPENSES (STAY BILL)

All of the CUSTOMER’s expenses relating to the use of additional services are set out in an invoice issued by the OWNER, to be paid no later than the time of departure from the place of stay. This payment may be made in cash or by bank card.

If the CUSTOMER fails to pay all or part of the expenses recorded during their stay, the amount due will be deducted from the security deposit.

CLEANING

End-of-stay cleaning is included in the STAY. The CUSTOMER must nevertheless keep the accommodation in an acceptable state of cleanliness. On departure, the kitchen must be tidy, the refrigerator emptied and the dishes washed (dirty dishes may be left in the dishwasher provided the CUSTOMER starts it before leaving). Additional cleaning fees may be charged to the CUSTOMER if the accommodation is returned in a filthy or insanitary condition.

BICYCLE LOAN

Subject to availability, the CUSTOMER may borrow bicycles by requesting this when booking the STAY or directly from the OWNER during their STAY. The equipment lent is deemed to be handed over to the CUSTOMER in good working order. It is the CUSTOMER’s responsibility to ensure that the equipment lent is used in a normal and reasonable manner and to take all necessary precautions when using it. In the event of damage caused by the CUSTOMER, the repair costs will be charged to the customer up to a limit of €150 per bicycle.

PERSONAL DATA

The OWNER has implemented a policy for the protection of the CUSTOMER’s personal data out of a wish to inform the CUSTOMER about the nature of the personal data that may be collected when STAYS are booked, the reason for its collection, the way in which it may be used and the rights the CUSTOMER has over such data. In addition to these terms and conditions, the OWNER invites the CUSTOMER to consult his personal data protection policy, available on the Legal notice page, which forms an integral part of these terms and conditions.

LIABILITY OF THE OWNER

AVAILABILITY OF ADDITIONAL SERVICES

The additional services presented on the WEBSITE are indicative of the services made available to the CUSTOMER. Their actual availability depends on the OWNER’s availability and on any breakdowns.

LOSS, THEFT, DAMAGE

The OWNER draws the CUSTOMER’s attention to the fact that the rental of furnished tourist accommodation does not fall within the scope of the liability of hoteliers provided for in Articles 1952 et seq. of the French Civil Code.

Consequently, the OWNER declines all liability in the event of theft of or damage to personal belongings, both in L’ECRIN SOUS LES CHENES and in the CUSTOMER’s equipment. The OWNER may not be held liable in the event of theft of or damage to CUSTOMERS’ personal belongings, except in the event of a proven breach by the OWNER of his obligations. It is also pointed out that parking is therefore at the CUSTOMER’s own risk. The OWNER also declines all liability in the event of an incident falling under the CUSTOMER’s civil liability.

FORCE MAJEURE

The occurrence of a force majeure event within the meaning of Article 1218 of the French Civil Code (namely any event beyond the control of the obligor which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures) shall result in the suspension of the parties’ obligations under the Contract.

The party invoking a case of force majeure as referred to above shall immediately notify the other party of its occurrence, by any written means. The parties shall confer to examine the impact of the event and to agree, where appropriate, on the conditions under which performance of the Contract may be resumed.

If the case of force majeure lasts longer than three weeks, the Contract shall be terminated automatically.

Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions are regarded as grounds for exemption from the parties’ obligations and result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and of their cessation.

All irresistible facts or circumstances that are external to the parties, unforeseeable, unavoidable, beyond the control of the parties and that cannot be prevented by them despite all reasonably possible efforts shall be regarded as cases of force majeure. The following are expressly regarded as cases of force majeure or fortuitous events, in addition to those usually recognised by the case law of the French courts and tribunals: storms, floods, lightning, earthquakes, fires, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to the customers, blockage of means of transport or supply, epidemic or pandemic.

The parties shall confer to examine the impact of the event and to agree on the conditions under which performance of the contract will continue.

If the case of force majeure lasts longer than three weeks, the rental contract shall be terminated automatically.

PARTIAL INVALIDITY

If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the remaining provisions shall retain their full force and scope.

NO WAIVER

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted as a waiver of the obligation in question for the future.

LANGUAGE OF THE CONTRACT

These general terms and conditions of sale are written in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

DISPUTE RESOLUTION – MEDIATION

For French nationals and nationals of the European Union, in the event of a dispute arising in connection with the validity, interpretation, performance or non-performance, amendment or termination of the contract, the CUSTOMER and the OWNER shall endeavour to find an amicable solution. To this end, the customer shall send their complaint to the OWNER by registered letter with acknowledgement of receipt within one month following the stay.

If no response deemed satisfactory is received, and in accordance with Article L. 612-1 of the French Consumer Code, the customer may, within one year of their written complaint and subject to Article L.152-2 of the French Consumer Code, submit a request for amicable resolution through mediation to the competent mediation body of their choice.

If mediation fails, the customer and the OWNER may bring the matter before the competent French court or, for customers habitually resident in a State of the European Union other than France, the court of their place of habitual residence.

APPLICABLE LAW

These general terms and conditions are governed by French law, subject to mandatory provisions from which the parties may not derogate.